At carpentrypulse.com, we strive to provide you with the best quality furnitures and an excellent shopping experience. However, we understand that sometimes things might not go as planned. To ensure your satisfaction, we have established the following refund and returns policy:
3-Day Return and Refund Policy
If you are not entirely satisfied with your purchase, you have the option to return the item within 3 days of receiving it. To be eligible for a return and refund:
The item must be unused and in the same condition that you received it.
It must also be in the original packaging, with all tags and labels attached.
You must provide the original receipt or proof of purchase.
Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, your refund will be processed, and the amount will be credited back to your original method of payment within a 7 business days.
7-Day Replacement Policy
If you receive a defective or damaged item, or if the product does not match the description, you can request a replacement within 7 days of receiving the item.
To qualify for a replacement:
The item must be unused and in the same condition as when you received it.
It must be in the original packaging with all accessories and tags intact.
You must provide proof of the defect or damage, such as photographs, along with the original receipt or proof of purchase.
Once we verify the defect or issue, we will arrange for a replacement item to be sent to you at no additional cost. If the item is out of stock, we may offer a full refund or an alternative product of equal value.
Non-Returnable Items
Certain items are not eligible for return or replacement, including:
Products marked as final sale.
Custom or personalized items.
Items purchased during a clearance sale.
How to Initiate a Return or Replacement.
To start the process for a return or replacement, please contact our customer service team at contact@carpentrypulse.com with your order details, reason for return or replacement, and any supporting documentation.
We are committed to resolving any issues promptly and ensuring that you have a positive experience with Carpentrypulse.
For any questions or further assistance, please do not hesitate to contact us. Thank you for choosing Carpentrypulse.com